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TalentXM

Services · AI & Automation

AI that fits into the workflow your team already runs.

We start from one workflow and one measurable outcome. Then we decide whether it needs an agent, a model, a rule or nothing at all, and we design where people stay in control.

Capabilities

What we deliver.

Enterprise AI

Assistants and retrieval over your own documents and records, deployed in tools such as Microsoft Copilot Studio and Teams.

Agentic AI

Agents that take bounded actions across systems, with explicit human decision points and an audit trail for every step.

Machine Learning

Anomaly detection and classification models trained on your operational data, with evaluation measures agreed up front.

Intelligent Automation

Document reading, routing and rule-based automation for work that is repetitive but still needs a reviewer.

Platforms

Platforms and standards we work with.

Each tag shows our evidence level: tested in a proof of concept, designed for, or team delivery experience.

Integration

  • Microsoft TeamsTested

AI

  • Microsoft Copilot StudioTested
  • Anthropic ClaudeTeam experience
  • Anomaly detectionTested

How this connects to AI

This is where the AI agents catalogue comes from. Each agent began as an AI and automation engagement scoped to a single workflow.

Related

Validated POC

AI Agent

Eligibility Verification

Problem
Staff log in to payer portals one patient at a time.
How it works
Checks insurance eligibility and benefits for upcoming appointments and flags gaps to front-desk staff before the patient arrives.
Industry fit
Healthcare · Revenue cycle
  • Microsoft Copilot Studio
  • Optum eligibility API
  • X12 270/271
View agent
Validated POC

ML Model + assistant

Machine Health Monitoring

Problem
Telemetry sits in historians and spreadsheets.
How it works
An anomaly detection model watches equipment telemetry. An assistant explains what changed and drafts a maintenance request for a planner to approve.
Industry fit
Manufacturing · Asset operations
  • Anomaly detection
  • Microsoft Copilot Studio
  • CMMS write-back
View agent
Validated POC

Solution Accelerator

Chemical-Document Interpretation

Problem
Engineers read long documents to find a few values.
How it works
Reads chemical and technical documents, extracts the fields engineering and quality teams need and shows the source for every value.
Industry fit
Manufacturing · Quality & engineering
  • Document AI
View agent
Validated POC

AI Agent

AP Vendor Email Assistant

Problem
AP staff read every vendor email.
How it works
Reads vendor emails about invoices and payments, looks up the status in finance systems and drafts a reply for an AP specialist to send.
Industry fit
Cross-industry · Accounts payable
  • Workato
  • SAP S/4HANA
  • SAP Ariba
  • SAP BTP
View agent

Delivery models

How we can deliver it.

Capability pod

A senior lead plus a small execution team that owns a capability and reports against agreed measures.

Project delivery

Fixed-scope projects such as an integration, a platform extension or an agent pilot.

FAQ

AI & Automation: common questions.

Where do we start?

With a capability discovery: one workflow, its current cost, the systems it touches and what a good outcome looks like.

Which model provider do you use?

It depends on your platform, data and policy. We have built on Microsoft Copilot Studio and on Anthropic models, and we design so the provider can change.

How do you keep people in control?

Every agent has named human decision points. The agent prepares and recommends; a person approves anything that changes a record or reaches a customer.

Discuss Your AI Priority

Talk to us about ai & automation.

Tell us about the workflow and the systems involved. A named person will reply.

The workflow, the systems involved and what a good outcome looks like.