Managed Services
Monitoring, incident handling, upgrades and small changes for platforms, integrations and agents, run against agreed service levels.
Services · Operate & Scale
Keep it running after the launch.
Integrations drift, platforms upgrade and agents need evaluation. We operate what we build, or what you already run, with a named lead and service levels you agree up front.
Where it sits
Operate & Scale in the Enterprise AI stack
Managed services wrap the whole stack. They are how platforms, integrations and agents keep working after the project team moves on.
- Operate & ScaleManaged Services · Flexible Talent · Capability Pods · Dedicated Teams
- AI & AutomationEnterprise AI · Agentic AI · Machine Learning · Intelligent Automation
- Data & IntegrationData Engineering · Enterprise Integration · Interoperability · Data Architecture
- Enterprise PlatformsERP · HCM · CRM · EHR · MES
- Cloud & CybersecurityCloud Engineering · Cybersecurity · Identity & Access · AI Governance
Capabilities
What we deliver.
Flexible Talent
Specialists added to your team for a defined period, from a single engineer to a part-time architect.
Capability Pods
A senior lead plus a small execution team that owns a capability, such as integration or AI evaluation, end to end.
Dedicated Teams
A longer-running team across the US, LATAM and India that works as an extension of your own.
Platforms
Platforms and standards we work with.
Each tag shows our evidence level: tested in a proof of concept, designed for, or team delivery experience.
Platforms
- ZohoTeam experience
Integration
- WorkatoTested
- n8nTeam experience
How this connects to AI
Agents need ongoing evaluation, prompt and rule changes, and someone accountable when behaviour drifts. Managed services include that work.
Related
Agents and industries that use this domain.
Validated POC
AI Agent
AP Vendor Email Assistant
- Problem
- AP staff read every vendor email.
- How it works
- Reads vendor emails about invoices and payments, looks up the status in finance systems and drafts a reply for an AP specialist to send.
- Industry fit
- Cross-industry · Accounts payable
- Workato
- SAP S/4HANA
- SAP Ariba
- SAP BTP
Validated POC
AI Agent
Eligibility Verification
- Problem
- Staff log in to payer portals one patient at a time.
- How it works
- Checks insurance eligibility and benefits for upcoming appointments and flags gaps to front-desk staff before the patient arrives.
- Industry fit
- Healthcare · Revenue cycle
- Microsoft Copilot Studio
- Optum eligibility API
- X12 270/271
Delivery models
How we can deliver it.
Flexible talent
Contractors and contract-to-hire specialists who join your team and work your way.
Capability pod
A senior lead plus a small execution team that owns a capability and reports against agreed measures.
Dedicated team
A stable team across the US, LATAM and India working as an extension of yours.
Managed service
Monitoring, incidents, upgrades and small changes for platforms, integrations and agents.
FAQ
Managed Services: common questions.
Can you manage systems another partner built?
Yes. We start with a handover review, document what exists and agree service levels before taking ownership.
How is a managed service different from a pod?
A pod owns a capability and delivers change. A managed service keeps an agreed scope running against service levels. Many clients use both.
Where are your teams located?
Delivery runs across the US, LATAM and India, so coverage can follow your working hours.
Structure My Team
Tell us what needs to keep running.
Share the scope and the skills involved. We will propose a delivery model and the people to run it.